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Frequently asked questions


Zentility has received energy licenses in all 14 deregulated states across the US. This includes CT, DC, DE, IL, MA, MD, ME, NH, NJ, NY, OH, PA, RI, and TX.

Yes. You're the ideal customer. You can use Zentility even if you are with a supplier or you have an energy broker or consultant.

You've tried to find the best rate and to manage your energy cost down over time. We imagine it wasn't easy. Let us automate the process and help you make the best choices. Whether you are using a direct supplier or having an energy broker or consultant help you with your energy needs Zentility is the perfect, no hassles resource to make sure that you are truly optimizing your savings.

No, there is zero risk of you losing power at your business if you use the Zentility software platform. We are the technology between you and the utilities, energy suppliers, and energy companies who offer their energy related products and services to your business. Zentility does not control the lines coming into your business. Your utility owns and operates the entire infrastructure to deliver your service. Nothing changes except the rate you pay and how you manage your energy through Zentility.

Our software helps to make sure the power coming into your facility is cheaper and you're using less of it!

Please Note - Your business can lose power in a multitude of ways including, but not limited to, storm related issues, grid related issues, or things like blackouts or brownouts in your geographical area.

In a nutshell, in deregulated markets you have a choice of who your supplier is, but your utility will always remain the same. The utility (the "wires" or "delivery" company) is paid for distributing electricity to you, maintaining the system, meter reading and billing, and, in some "default service" or "provider of last resort" states, purchasing electricity for customers who do not choose a supplier.

A supplier (the "electrons" or "supply" company) is usually one of many competitors seeking to sell you the electricity generated by power plants, transmitted to the electric grid covering your area, and distributed from the grid to you by your electric utility. You receive the same electrons that you would have received in any event, but at a lower price offered by your supplier than you would have received had the utility remained a "vertical" monopoly (owning power plants as well as the transmission and distribution system).

Why? Because the well-established, substantial efficiency gains in power plant operation since the plants were removed from utility ratemaking amply demonstrate that pre-deregulation (of generation) rates included equally substantial operational inefficiency costs. In "re-structured" electric choice states, the now independent power plants must operate efficiently in order to successfully bid on an hourly basis to sell their output into the wholesale electricity market (the grid) overseen by the grid operators and regulated by the Federal Energy Regulatory Commission (FERC). It is from that wholesale market/grid that the utility procures power for delivery to you, either as a "default" supplier or effectively as an agent for a supplier with whom you have contracted for your electricity.

Your supplier compensates the utility for the amount of electricity you have used under contract with the supplier, either by arranging for a power plant operator to produce and place into the grid an equivalent amount for the utility’s credit, or by directly compensating the utility for the amount it delivered to you.

The utility owns and operates the way electricity is transmitted and distributed to your business. So the next time you notice power lines in large open spaces or on the side of the road when you're driving, keep in mind that the utility owns and operates them. In order to keep the infrastructure, cost low and not having to maintain multiple distribution systems, the utility usually has a monopoly on delivering electricity to you via its distribution system, whether the electricity is sold to you by the utility or by another electric supplier. Utilities also handle emergency situations, so when your power goes out, be sure to have their numbers readily available. Your utility also reads your meter. The frequency of how often your meter is read depends on the utility that distributes electricity to your home.

A supplier can produce electricity, if they own generation power plants. In a competitive market, an electric supplier can provide you with pricing options, which more closely reflect the current market. Competitive supply is still in its early stages, yet customers are already realizing its benefits, which include improved customer service and technological and product innovations.

The "savings" people discuss in competitive electricity markets come from two sources. The first source is the difference between the utilities' supply rate and your chosen supplier rate. This number varies greatly from region to region and time of year. Schedule a demo with Zentility for a free assessment.

The second "savings" people talk about comes from informed behavioral improvement. New software gives businesses unprecedented information about their business's electrical consumption. This information helps businesses make informed decisions on how to save. These savings are like many things in life: you get out what you put in.

The only thing that will change on your bill is your "supply rate." It will now be from a different supply company. Your utility will still provide your bill, but it will now be for a different rate.

Dual (or "combined") billing occurs when the utility bill contains both its transmission and distribution charges and the supplier’s generation charges. Sometimes, rather than simply collecting for and remitting to the latter charges to the supplier, the utility will be authorized by its state regulators to purchase the supplier’s receivables at a discount, which aids the supplier’s collections (unlike a private supplier, a public utility can terminate service for nonpayment).

Single billing occurs when the utility and the supplier each bill their customers. The customer receives a utility bill for transmission and distribution and a separate supplier bill for generation charges.

It depends on whether your supplier separately bills for its generation charges, which suppliers often do in the case of commercial and industrial customers. In that case, your utility’s bill will contain only its transmission and distribution charges. If your supplier does not separately bill, your utility bill will contain both the utility’s and the supplier’s charges. In either event, Zentility will assure that your bills are accurate.

Zentility takes security very seriously. We have security measures in place to protect your data and personal information. Zentility uses bank level cyber security software to assure your data is always secure and safe.

Zentility passed a full security assessment with Trusted Knight in November 2017 which included penetration testing.

Your username is the e-mail address you used when you enrolled in Zentility.

Your password was created when you first signed up. You can have a new password emailed to you by clicking the "Forgot my password" button on the login page.


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1831 Forest Drive, Annapolis, MD 21401

t: 877.936.8454